on 19-12-2017 11:04
on 19-12-2017 11:04
Just warning anyone who recently signed up for o2 pay monthly deal at £16 per month. The deal that has been promised is not being delivered and one has to spend hours and hours disputing excessive charges and fees. Customer support can't help, manager can't help. After more than 10 years with O2, complaint and leave is the only option 😞
on 19-12-2017 11:08
on 19-12-2017 11:18
Absolutely.
The main issue now is to admin and resolve the problem. I have the transcript of the chat how the deal was agreed but when trying to straighten it up it takes endless call switching, redirecting etc. Already spent several hours trying to get my bill right.
on 19-12-2017 11:22
on 19-12-2017 11:22
on 19-12-2017 11:35
on 19-12-2017 11:35
Hi @Anonymous, welcome to our forum! Sorry to hear about the trouble you've been having with this. 😞 Please do let us know if you manage to sort it out or if you get stuck.
on 19-12-2017 11:46
on 19-12-2017 11:46
on 19-12-2017 12:08
on 19-12-2017 12:08
Make a complaint is your best option now.
Scroll to the bottom of the page for the link.
on 19-12-2017 12:24
on 19-12-2017 12:24
I've sent you a quick PM (private message here on the forum) also @Anonymous to see if there's anything we can do on our end to help.
on 19-12-2017 13:24
on 19-12-2017 13:24
If it wasn't for live chat option I would not have any record of the deal being agreed. It is possible live chat may lead to trouble sometimes but at least gives you opportunity to clearly confirm everything in writing. Plus you can do it while being at work in front of computer
on 19-12-2017 14:57
on 19-12-2017 14:57