o2 are useless!!!

[Anonymous]

passed from pillar to post because no one wants to take responsibility for your call. Finally said they would deliver the new handset today so i swapped shifts, waited in all day and now its being delivered tomorrow instead!!! After 16 years i'll be leaving at the end of contract

[MI5]

Fairly typical in afraid.

[Anonymous]

I have been into store and phoned today. All I want to do is pay off my device plan and close my account. I was told this couldn't be done in store. So I came home,waited hold for 45 minutes (on my mobile. I even managed to update my gas and electric contract at the same time). Got through but needed to be transferred to another department who were busy. I gave them details of the deal I had been offered elsewhere and told they would call me back. I'm still waiting,tried calling but get cut off. I'm going to loose out on a good offer. Not impressed with their so called customer service. I know it's cyber Monday but surely they would take this into account.

[jonsie]

@AnonymousI see from your other post that you finally got through and received your PAC.

Just a tip, unlock your phone now whilst its free via the link in My O2. Ignore if unlocked already of course

[Anonymous]

yet another day of my life wasted!!!! still no bloody phone, how is o2 still trading??

[MI5]

I assume it's only occasionally when it goes wrong?

[Toby]

Hi @Anonymous,

What device have you ordered?

[AR69]

Disgraceful, shambolic, inept in all areas of service. The only area in which O2 seems competent is overcharging customers, which is tantamount to theft.

[jonsie]

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@AR69 wrote:

Disgraceful, shambolic, inept in all areas of service. The only area in which O2 seems competent is overcharging customers, which is tantamount to theft.

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Care to elaborate?