non delivery on promise and rude guru

[Anonymous]

I ordered and paid for a Samsung Galaxy Core Prime for my daughters birthday. On the Web site it states, up to 2 to 3 days for home delivery or available to click and collect. I opted for home delivery. This was on Saturday and it is now Thursday night and no phone. I got a text saying sorry, the stock has not arrived. So, why does it still advertise the same delivery times on the Web if there is no stock. I went online to do a live chat and some little idiot told me he "cannot believe" me as it clearly states out of stock on my account and he will cancel the order if I want. I have a screen shot of the message.

[Cleoriff]

Again another problem with the ordering system. Much better to go instore I think. This close to Christmas and after Black friday I wouldn't trust anything to be delivered on time. It will most certainly be out of stock online

Ring and speak to someone tomorrow http://www.o2.co.uk/contactus

[MI5]

Search the forum for many similar issues and then go in store or to CPW to get what you want.

[Anonymous]

If you go to CPW though, you won't get a refresh contract, you will be locked into a standard 24 month contract 

[jonsie]

This is all down to o2 not having a live or real time stock system. Ordering a phone or any device online with o2 is a lottery these days.