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no sim no service

Anonymous
Not applicable

Can't get connected to a network.  Have have a replacement phone (Samsung S3 mini) and sim card.

Called customer services x 5.  Can anyone on the forum help get me connected.  Thanks

Message 1 of 47
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Anonymous
Not applicable

But you are not covering the golden chip with the card, are you?Because that will stop the phone from reading the sim card...

Message 21 of 47
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jonsie
Level 94: Supreme
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I'm fairly sure this is your problem. The sim should fit into the slot as per the diagram on the sim holder. It goes inside, gold contacts down.

Message 22 of 47
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Anonymous
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No golden chip on the bottom and piece of card placed on top.

Supposed to help with contact
Message 23 of 47
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Anonymous
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Hello Jonsie

Please confirm I should be using a micro chip. One Google answer from way back said Standard??

I can confirm gold contacts down, little cut out at the bottom right hand edge.
Message 24 of 47
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Anonymous
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The SIII mini uses a stardard sim, why?

Message 25 of 47
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jonsie
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As far as I know the s3 mini takes a standard size sim. When you were supplied with the sim card it should have been a dual or triple type. Put the sim back in the carrier and try it.

Message 26 of 47
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Anonymous
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I DON'T BELIEVE IT. Not shouting at you

Have been using a micro all this time.

I have had so many phone calls to customer services and I am pretty sure I have pit that question to them too and they confirmed micro.

Can I cobble it together to make the standard do you think

My daughter has Galaxy 4, I expect that's why she went for the micro.
Message 27 of 47
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Anonymous
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Missed you there Jonsie.

It was a triple SIM

Will put it back together and see what happens otherwise I will ring customer services again and ask for a new one

Thanks
Message 28 of 47
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jonsie
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Putting it together with a little sellotape on the non contact surface and you should be good to go.

Message 29 of 47
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Anonymous
Not applicable

And it is definitely a standard sim @jonsie, I've checked where CS should have wink

I knew the clue  was in the piece of card!! Couldn't get why would someone would need it... even watched the video a couple of times...

Now fingers crossed everybody.....Drum

 

 

EDIT: the suspense is killing me...any luck @Anonymous?

Message 30 of 47
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