new to 02

[Anonymous]

I've recently got a Sony Xperia with 02,I can text and phone out ect but when people try to call me it says the numbers inactive???? Any help or advice would be greatly appreciated

[viridis]

Try removing the sim and cleaning it.
You could also contact customer services
By any of the methods at www.a.O2.Co.UK/contactus

I would also suggest using pc companion and backing up your phone and performing a system repair.

[Anonymous]

Hi monica81

It is possible the SIM card is faulty.

Can you try your SIM card in another phone as a process of elimination.

If it is the sim then any O2 shop can transfer your tariff and mobile number to a new SIM card. Takes from a few minutes to approximately 24 hours to settle.

The service on your original sim stops first which indicates the swap has started ,and then turn your phone off and on approx every 30 minutes until full service begins.

Or have a sim posted or pick one up from the O2 shop and perform the sim swap yourself via http://swapmysim.o2.co.uk

Be sure to ask for the specific account type blank SIM card. Ie Contract or Payg as they hold different info on them.

[MI5]

Possibly a network fault.... There is a fault finding check list here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...