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network problem?

Anonymous
Not applicable

on ‎20-07-2009 17:48

on ‎20-07-2009 17:48

Is there a problem with the network....i can't call out but am receiving texts and can send texts
Message 1 of 25
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adamtemp64
Level 66: Unequalled
  • 16454 Posts
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Registered:

on ‎21-07-2009 15:14

on ‎21-07-2009 15:14

o2 have a network problem just got an auto response when calling business customer service on 8002 from my phone saying they are working to fix.
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Not applicable

on ‎21-07-2009 15:19

on ‎21-07-2009 15:19

Me too, no data network from around 11:00am

I can send and receive calls and texts but no safari, mail and apps that need data etc.

This is not the kind of service I like paying £35 a month for.

Regards

Matt
Message 12 of 25
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Anonymous
Not applicable

on ‎21-07-2009 15:26

on ‎21-07-2009 15:26

\Their automated response just says "london Area" I am up north at moment in Lancashire
Message 13 of 25
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Anonymous
Not applicable

on ‎21-07-2009 15:31

on ‎21-07-2009 15:31

and I am in Bristol...
Message 14 of 25
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Anonymous
Not applicable

on ‎21-07-2009 15:36

on ‎21-07-2009 15:36

Jsut spoke to customer service (she can only offer general advice as her systems are updating!) but she says its a network wide issue that engineers are lookign at and should be fixed within 24...... (I know, you thought the same as me "24 minutes" but no, fixed "within 24 HOURS"!!!
Message 15 of 25
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Anonymous
Not applicable

on ‎21-07-2009 16:00

on ‎21-07-2009 16:00

just seen a post elsewhere which suggests changing the APN setting for the data network as follws:-

Change APN from idata.o2.co.uk TO mobile.o2.co.uk

this works and I'm back on data but do I risk my data not being charged throught my unlimited bundle??
Message 16 of 25
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Anonymous
Not applicable

on ‎21-07-2009 20:16

on ‎21-07-2009 20:16

24 hours is ####
Message 17 of 25
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Anonymous
Not applicable

on ‎21-07-2009 20:19

on ‎21-07-2009 20:19

i dont have a apn setting just a wap one
Message 18 of 25
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Anonymous
Not applicable

on ‎21-07-2009 21:49

on ‎21-07-2009 21:49

this works and I'm back on data but do I risk my data not being charged throught my unlimited bundle??


o2 on their Twitter feed advised against changing APN as they can't guarantee you won't get charged for data.

SV
Message 19 of 25
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Anonymous
Not applicable

on ‎21-07-2009 21:57

on ‎21-07-2009 21:57

what if u dont have a apn just wap setting
Message 20 of 25
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