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Level 1: Joiner
Posts: 2
Registered: ‎27-06-2019

masts not%20working

i live near the M180 a mast has been down in that area for months, 02 tell us they have corrected the problem, but they clearly havent. so fed up of there shoddy communications, any one else have this problem, so so fed up now.

i have also contacted my local MP to see if they can bring a good outcome for us, but as yet it has not proved fruitful

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Posts: 93,733
Topics: 541
Registered: ‎04-04-2012

Re: masts not%20working

@rhl2504 

Download this app https://www.o2.co.uk/apps/my-network and keep reporting the issue - it does work.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 2
Registered: ‎27-06-2019

Re: masts not%20working

No it dosnt work, we keep reporting it, we get updates to say they have fixed the fault, but when every call is interupted they clearly havent, we check online to see it still has a fault. SHOCKING SERVICE 

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Posts: 93,733
Topics: 541
Registered: ‎04-04-2012

Re: masts not%20working

Keep going, eventually they will get the message.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 74,925
Topics: 558
Registered: ‎04-01-2009

Re: masts not%20working

I think you need to think about aking a complaint and seeing hat they have to say.

https://www.o2.co.uk/how-to-complain