on 17-02-2016 08:39
once the PC detects the phone, open windows explorer and move the music files you want to either the phone or the card.
make sure they go into the correct music folder - on my Sony Z1 it is sd card/media/music.
once everything has transferred eject the phone from the pc using the remove usb device tool (click the arrow on the bottom right of the pc screen and look for a usb lead icon).
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 17-02-2016 08:45
You can use it for free to just store and play your own content, no need for a subscription unless you want to access other music that you don't already own.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 17-02-2016 12:35
I too would recommend Google musi, so easy and I can access it on all my devices or even download it to each device if I want to. No point really to be honest and you get 20gb storage. That's a lot of music....