Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Level 1: Joiner
Posts: 1
Registered: ‎23-11-2019

iPhone never arrived,+30min waiting .well done o2, many reason to LEAVE

After +2 years loyal  O2 customer they have make me leave. 

 

I ordered a Iphone 11 pro mx back October 10... still waiting for it. 

 O2 have charge me for the Plan.. after many calls, triying to know what happening found out DPD have lost the parcel. and the only answer from O2 is that I have to wait until the find out where is it. 

( if I orderd something wich I got charge for it, I only expect to received)

 

+40 min wait on the phone. A call that I have to pay because I am calling from Spain.
Also because they blocked my UK phone number.

Well done, O2 has shown you incredible customer service. I can see that you don't mind 1 customer.
I guess you have millions in the UK, which is 1 less, right?

by the way I'm still on the phone waiting for almost 50 minutes ... (almost 1 hour .. RIDICULOUS)
I have been told that they cannot cancel the order because they have lost it ... AMAZING

 

 

 

 

 

Level 70: Enigma
Posts: 17,377
Registered: ‎31-03-2010

Re: iPhone never arrived,+30min waiting .well done o2, many reason to LEAVE

[ Edited ]

@blokpoel You can call customer service for free from anywhere on any phone or by using Skype on +44800 032 1402. Hope you eventually get this sorted.

Edit: You can also lodge a formal complaint: https://www.o2.co.uk/how-to-complain We have been told that using the Resolver link within the link I've supplied produces good results.

I DO NOT WORK FOR O2



Funniest-Thread-2
Anonymous
Posts: 0

Re: iPhone never arrived,+30min waiting .well done o2, many reason to LEAVE

@Martin-O2 @Marjo 

 

@blokpoelI've tagged the Community Managers to see if they can help.

Former Staff
Posts: 7,880
Registered: ‎23-07-2014

Re: iPhone never arrived,+30min waiting .well done o2, many reason to LEAVE

Thanks for tagging us in @Anonymous .

 

Good morning @blokpoel , sorry to hear that your new iPhone has gone missing. Smiley Sad

 

Do you still require help with this since you last posted? I see the complaints link has been shared above. If you haven't made an official complaint yet, we can still escalate this for you in case we can find out more info and next steps for you.

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature