i lost my phone

Anonymous · ‎08-04-2016

Ive been with o2 for over 10 years, today i lost my phone, what a horrible experience i had dealing with customer services. Had to wait over 15 mins to speak to someone, then that person was so not bothered they couldnt wait to finish the conversation, so bad mannered. Never again will i get a contract from o2.

MI5 · ‎08-04-2016

Sorry to hear that.
I hope you managed to get it reported properly in the end.
Maybe if you messaged @Toby he can feedback to o2 for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎08-04-2016

Been online for two hours waiting for a guru to speak to, they are either to busy or gone off line. the serviceis crap.

MI5 · ‎08-04-2016

You don't need a Guru.
CS will help you http://www.o2.co.uk/help/phones-sims-and-devices/lost-or-stolen-device

Try again as you will get someone different.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎08-04-2016

Might be an idea to also report the loss to the police and give them the IMEI if you have it.

I DO NOT WORK FOR O2

Cleoriff · ‎08-04-2016

Is the phone insured @Anonymous?

Veritas Numquam Perit

jonsie · ‎08-04-2016

Did you get through to the dedicated L&S dept? Normally they are very efficient.

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