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Level 15: Gaining a Reputation
Posts: 606
Registered: ‎02-01-2014

gone blank on format of online bank detail ?????

lockdown blank   

when setting up payment details for new payment to savings account it tried this as usual

 

1   My name 

2 Sort code of receiving saving institutation / my new account

3 Acount number as above

 

I keep trying this but my bank wont accept it, even tho its showing the name of a well known institution as i type in their details. 

Any clues as to my or their error

Level 69: Guiding Light
Posts: 16,552
Registered: ‎31-03-2010

Re: gone blank on format of online bank detail ?????

@O2Lisa or @O2Georgina or @O2Emma can you assist?

I DO NOT WORK FOR O2



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O2 Support
Posts: 259
Registered: ‎02-07-2020

Re: gone blank on format of online bank detail ?????

Hi @Jenny105 are you trying to set up a diect debit or action a bacs to make a payment thanks .

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O2 Support
Posts: 259
Registered: ‎02-07-2020

Re: gone blank on format of online bank detail ?????

Afternoon @Bambino I have picked this up thanks.

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Level 49: Rootin' Tootin' 
Posts: 6,710
Registered: ‎26-03-2014

Re: gone blank on format of online bank detail ?????

Bank account has to be 8 numbers, so I have to put a 0 at the start of mine...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Level 15: Gaining a Reputation
Posts: 606
Registered: ‎02-01-2014

Re: gone blank on format of online bank detail ?????


@O2Emma wrote:

Hi @Jenny105 are you trying to set up a diect debit or action a bacs to make a payment thanks .


Hi  7th time lucky.  Nickname for the new account changed !! Not that that had anything to do with a SUCCESS.  7th time lucky. I managed to put in 1.00.   I never send more  1st time until its verified . 

Level 15: Gaining a Reputation
Posts: 606
Registered: ‎02-01-2014

Re: gone blank on format of online bank detail ?????

Maybe it takes 24hrs for the account to roll. But bank didnt say so this am
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Level 15: Gaining a Reputation
Posts: 606
Registered: ‎02-01-2014

Re: gone blank on format of online bank detail ?????

Thanks I hate these IT glitches.