Solved: galaxy s7 - Page 2

Anonymous · ‎09-03-2016

hello good moring

im so happy to have recieved my s7 edge but i am a little puzzled and was asking the community if they could plz help so preorded phone has arrived on time but the sim is not activated and its bin in phone for 24hrs now o2 are saying the sim wont work till the 11th is this true or am i having my chain yanked any help plz

Anonymous · ‎09-03-2016

if i do a sim swap how is that going to help if they need to mssge me as my sim is not working so they cant messge me

Cleoriff · ‎09-03-2016

They message you with a code before the old sim stops working...

Have a look here for further info @Anonymous http://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

Veritas Numquam Perit

Anonymous · ‎09-03-2016

i dont have old sim its a brand new contract so they get get hold ov me

Cleoriff · ‎09-03-2016

So you are a new O2 customer? Have you read that help thread I linked to?

New customers
If you're new to O2, your sim will already be active and ready to use. Just pop it in your phone and you're good to go.

If it isn't working then you need a new sim..quicker to pop instore

Veritas Numquam Perit

Bambino · ‎09-03-2016

@Anonymous If you have an O2 store nearby you, and have the time to go there, that might be the easiest way for you to get your phone up and running. They should be able to do this for you.

I DO NOT WORK FOR O2

MI5 · ‎09-03-2016

Did you miss my previous post?
http://community.o2.co.uk/t5/Discussions-Feedback/galaxy-s7/m-p/955424#M79950

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎09-03-2016

@MI5 wrote:
Did you miss my previous post?
http://community.o2.co.uk/t5/Discussions-Feedback/galaxy-s7/m-p/955424#M79950

I certainly didn't...but maybe the op did..:smileywink:

Veritas Numquam Perit

PhoneDoc · ‎09-03-2016

This would be a job for Customers Services. OP probably won't be able to get past DPA in a store in this instance.

Anonymous · ‎09-03-2016

thanks for all you help people unfortunatly as its online order stores cant help me i have spoke to o2 they are trying to sort it we will see

Bambino · ‎09-03-2016

@PhoneDoc wrote:
This would be a job for Customers Services. OP probably won't be able to get past DPA in a store in this instance.

@PhoneDoc are you saying that if the OP went in store with their receipt from O2 for the purchase of the phone, and all the documentation to prove that they are who they are, that a store wouldn't be able to provide the OP with a new blank sim and a 'guru' wouldn't be able to help them get the phone up and running? That's absurd! The OP has said that they're not very good technically. Where would they have to go for help?

I DO NOT WORK FOR O2