Solved: galaxy s7

Anonymous · ‎09-03-2016

hello good moring

im so happy to have recieved my s7 edge but i am a little puzzled and was asking the community if they could plz help so preorded phone has arrived on time but the sim is not activated and its bin in phone for 24hrs now o2 are saying the sim wont work till the 11th is this true or am i having my chain yanked any help plz

PhoneDoc · ‎09-03-2016

This would be a job for Customers Services. OP probably won't be able to get past DPA in a store in this instance.

MI5 · ‎09-03-2016

You need to do a sim swap here mate http://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎09-03-2016

please forgive me u have no idea wot a sim swap is and why i need to do it im not very technical

MI5 · ‎09-03-2016

Just follow the link and fill in the details the form asks for.
It will transfer your account to the blank sim you have in your new phone and make it active.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎09-03-2016

When you have completed the swap as shown above, leave it for a while then turn your phone on and off and back on again. You should find everything working..

Veritas Numquam Perit

Bambino · ‎09-03-2016

@Anonymous Just out of curiosity, who at O2 told you that the sim wouldn't work until the 11th?

I DO NOT WORK FOR O2

MI5 · ‎09-03-2016

Live chat I would guess !

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎09-03-2016

i phoned 02 and that what u was told ... this is a brand new contract not a upgade

Cleoriff · ‎09-03-2016

@Anonymous wrote:
i phoned 02 and that what u was told ... this is a brand new contract not a upgade

Yes but the contract is active as soon as you place your order. You need to do the sim swap as advised.

Veritas Numquam Perit

MI5 · ‎09-03-2016

Sounds like you have a faulty sim.
The sim should be activated immediately by O2 so if CS haven't done it you need to ask them for a new one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)