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Level 1: Joiner
Posts: 1
Registered: ‎26-08-2016

Re: free office 365(frustrated)

Same issue I had from Sept this year up to a couple weeks ago. Got the upgrade (that went totally wrong but that’s another story) tried to redeem the offer it couldn’t verify my email, contacted Kondor, who contacted o2 to fix it. When redeemed (1st stage) it says wait three days for another email... that email didn’t come, contacted Kondor who said you need to wait 15 days. Waited 15 days (actually 20 to be sure) still nothing. Kondor said contact o2 via social media... blah blah blah, in the end, they credited the year subscription amount to my o2 account. I didn’t have to go as far as writing to the ceo though.
Level 14: Rising star 
Posts: 884
Registered: ‎11-07-2012

Re: free office 365(frustrated)

Correct me if I'm wrong but doesn't consumer law state that the contract/agreement is with the retailer?  In this case, O2. 

Thanks

Steve
Level 1: Joiner
Posts: 2
Registered: ‎02-11-2016

Re: free office 365(frustrated)

Caps it’s shouting ! The person is trying to help you, so stop being pedantic and appreciate people’s help 

Level 1: Joiner
Posts: 2
Registered: ‎02-11-2016

Re: free office 365(frustrated)

Totally agree

 

Posts: 66,035
Topics: 539
Registered: ‎04-01-2009

Re: free office 365(frustrated)

In this case caps were used to stress a point. The OP wasn't shouting or being rude in any way. 

Posts: 67,058
Topics: 662
Registered: ‎14-01-2013

Re: free office 365(frustrated)


@jonsie wrote:

In this case caps were used to stress a point. The OP wasn't shouting or being rude in any way. 


No they weren't. Just making a point of clarification. wink

*The Game Is On*


Posts: 85,749
Topics: 522
Registered: ‎04-04-2012

Re: free office 365(frustrated)

Glad that’s clear then Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 66,035
Topics: 539
Registered: ‎04-01-2009

Re: free office 365(frustrated)

Trouble is that it wasn't clear to some wink