Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 3
Registered: ‎10-11-2018

free office 365(frustrated)

hi guys,

 

so i take up an offer to upgrade my tablet partly because i get 12 months free office 365.

 

the link i have to subscribe comes up but does not work, when it asks me to put the email address in that i used to purchase upgrade then it says this is not recongised( this is the only email i have ever used on o2).

 

i have been on the phone to o2 3 times this week and been extremly frustrated at the lack of knowledge on this.

 

phone call 1 was to a guy who said he didnt know what the issue was but then sent me a text link to microsofts home page and told me they would sort it.

 

phone call 2 was a lady who told me i had to contact yahoo as it was their problem not 02's( i actually laughed at this one)

 

phone call 3 i asked for a manager straight away as i thought they may be able to help me better than the previous 2, the lady was quite rude and said i couldn't speak to a manager and she would take care of me, again she said it was my email provider and nothing to do with o2.

 

i presume these calls get logged and go through to wherever it is they are based( india?)...

 

i could really do with getting this office 365 up and running as it really did swing the deal of me upgrading and i cant even bear the thought of another phone call to guys who dont know how to sort this and instead send me ridiculous links to fob me off.

 

anyone else had this issue and how its resolved?

 

thanks

 

Paul

Posts: 8,049
Topics: 105
Kudos: 1,625
Registered: ‎17-03-2015

Re: free office 365(frustrated)

@paul3112 I think it maybe Microsoft you have to speak to about this. O2 ran the promotion but it’s a Microsoft product link that’s not working for you. That will need Microsoft to sort it not O2

iPhone XR 64GB
Level 1: Joiner
Posts: 3
Registered: ‎10-11-2018

Re: free office 365(frustrated)

Thanks for the reply but surely that is not correct, 02 have sold me the upgrade with this gift so surely it should be down to them to make sure this works, it’s an o2 page that I have to redeem the code so nothing to do with Microsoft....are there any o2 gurus on here that could help me please?

Thanks
Posts: 83,984
Topics: 518
Registered: ‎04-04-2012

Re: free office 365(frustrated)

You need to wait 14 days before your email address is added to the list for authorisation.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 8,049
Topics: 105
Kudos: 1,625
Registered: ‎17-03-2015

Re: free office 365(frustrated)

@paul3112 There are no gurus here but I still think you will need Microsoft to sort it out if it’s their product that’s not working. 

iPhone XR 64GB
Level 4: Observant
Posts: 79
Registered: ‎07-09-2013

Re: free office 365(frustrated)

I had a terrible experience with this promotion about a year ago. Only when I made a CEO complaint was it resolved. I cant believe there is so no knowledge amonst the O2 contact centre.

 

This is a short version of how it went down last year.

The O2 promotion is administered by Kondor ( 3rd party)

You register your email address.

Kondor are meant to verify your entitlement and send you the Mocrosoft product key you need. 

Neither they or O2 had a clue how to do this.

FULFILLING THIS OFFER IS NOTHING TO DO WITH MICROSOFT

In the end O2 just credited my account with the value of a 1 year Office 365 personal subscription (probably to get rid of me !)

 

I've just got my new Ipad pro with another years subscription offer. I think life is too short for me to even bother taking it up.

Posts: 8,049
Topics: 105
Kudos: 1,625
Registered: ‎17-03-2015

Re: free office 365(frustrated)

In that case then it’s Kondor who needs to be contacted not O2 & do not post in caps it’s considered shouting & rude 

iPhone XR 64GB
Level 1: Joiner
Posts: 3
Registered: ‎10-11-2018

Re: free office 365(frustrated)

[ Edited ]

Thanks for the info this sounds pretty much exactly what I have been through so far with nobody taking ownership of an offer that o2 publicises freely to get folk to sign up.

Level 2: Apprentice
Posts: 21
Registered: ‎10-11-2018

Re: free office 365(frustrated)

[ Edited ]

Absolutely... same problem here last year. Only way I had it resolved was eventually writing to CEO office. 

Level 4: Observant
Posts: 44
Registered: ‎06-05-2016

Re: free office 365(frustrated)

@paul3112 I have to say that remark to @lovemyphone was uncalled for. They were only trying to help, not that he or she needs me to defend them but, with respect, steady on eh? . We're all just customers here although I agree CS should have known how to help you.