on 10-11-2018 10:21
so i take up an offer to upgrade my tablet partly because i get 12 months free office 365.
the link i have to subscribe comes up but does not work, when it asks me to put the email address in that i used to purchase upgrade then it says this is not recongised( this is the only email i have ever used on o2).
i have been on the phone to o2 3 times this week and been extremly frustrated at the lack of knowledge on this.
phone call 1 was to a guy who said he didnt know what the issue was but then sent me a text link to microsofts home page and told me they would sort it.
phone call 2 was a lady who told me i had to contact yahoo as it was their problem not 02's( i actually laughed at this one)
phone call 3 i asked for a manager straight away as i thought they may be able to help me better than the previous 2, the lady was quite rude and said i couldn't speak to a manager and she would take care of me, again she said it was my email provider and nothing to do with o2.
i presume these calls get logged and go through to wherever it is they are based( india?)...
i could really do with getting this office 365 up and running as it really did swing the deal of me upgrading and i cant even bear the thought of another phone call to guys who dont know how to sort this and instead send me ridiculous links to fob me off.
anyone else had this issue and how its resolved?
on 10-11-2018 10:30
@paul3112 I think it maybe Microsoft you have to speak to about this. O2 ran the promotion but it’s a Microsoft product link that’s not working for you. That will need Microsoft to sort it not O2
on 10-11-2018 10:40
on 10-11-2018 10:43
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 10-11-2018 15:27
I had a terrible experience with this promotion about a year ago. Only when I made a CEO complaint was it resolved. I cant believe there is so no knowledge amonst the O2 contact centre.
This is a short version of how it went down last year.
The O2 promotion is administered by Kondor ( 3rd party)
You register your email address.
Kondor are meant to verify your entitlement and send you the Mocrosoft product key you need.
Neither they or O2 had a clue how to do this.
FULFILLING THIS OFFER IS NOTHING TO DO WITH MICROSOFT
In the end O2 just credited my account with the value of a 1 year Office 365 personal subscription (probably to get rid of me !)
I've just got my new Ipad pro with another years subscription offer. I think life is too short for me to even bother taking it up.
on 10-11-2018 18:14 - last edited on 10-11-2018 19:20 by Mike_T
Thanks for the info this sounds pretty much exactly what I have been through so far with nobody taking ownership of an offer that o2 publicises freely to get folk to sign up.
on 10-11-2018 18:31