on 18-11-2015 11:55
I'm sure it would be different if they understood it....
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 18-11-2015 14:34
Toby, for example, this statement
"Installing non-X5 software/updates (eg, a different ROM) will void the warranty like any other handset"
CM is OS so anyone can download it onto their device - I can put it on my Note 4 for example, if I wish to, so how can it void my warranty on Note 4 but the same ROM be OK on the X-5?
Also "The X5 will have a locked bootloader like any other handset" what is the point of offering a full freedom, full customisation phone if you are going to lock the bootloader, and what exactly do O2 think this will protect them from?
BQ are offering this device with CyOS - They are not intending for folk to be able to break the chains and install whatever ROM they want. This is not our decision. BQ have designed and built this phone to work with CyOS - that is their system of choice and they will provide a full warranty for the device running this software. Your Note 4 was never intended to run CyOS - that's Samsung choice. The fact you can though, doesn't change the fact you'd be installing software that the manufacturer never intended - and as a result, can thoroughly brick your device if done wrong.
The BQ comes with this ROM pre-installed, thoroughly tested by the manufacturer. Unlike other Android devices, this one simply has more options and settings than your usual Android. That doesn't mean you need to discuss rooting to be able to help offer advice on this phone. If the phone was fully open to install whatever ROM you wish then sure, I can see the argument, but the phone is factory locked so it isn't.
We see no need or reason for the rule to be changed as knowledge/discussion of rooting should not be needed to give help on this device.
If you feel we're missing something, please drop me a DM with why you think you'd need to discuss rooting to support/use this device.
on 20-11-2015 14:27
Locking the bootloader is not the same as root.
Is the phone rooted? Locked to disable future OS flashing is one thing but is not the same as root.
Oops, sorry for the delay viridis. I can confirm that the phone is not rooted, as advised by BQ themselves. I understand the confusion - most of you are probably in the mindset of this still being "CyanogenMod", which you obviously needed an unlocked bootloader to install and root access to be able to use many of it's features.
CyanogenOS is different in that respect - manufacturers can pre-install it in a similar fashion to Android and apply their bootloaders to it - locked or unlocked (their decision). I don't have the ins and outs on how the OS achieves what it does, but you need to think of CyanogenOS as an entirely new one built upon Android - instead of needing root to do certain tasks, those tasks are baked into the new OS itself.