Re: feedback

shazz57 · ‎01-02-2021

just want to give a massive thank you to David who answered my call on Thurs 29/1/2021 and dealt with mine and my husbands upgrade, he had the patience of a saint as we had issues accessing my husbands account. I had already spent more than 2 hours the night before on live chat, and lost the will to live with it taking so long. He did say I would get a request asking for feedback but I haven't yet received anything, so thought I would leave it here.

Cleoriff · ‎01-02-2021

@shazz57

Excellent news and great to hear David was so helpful. I'll tag our managers @Martin-O2 @LukasB and @TheresaV. They will contact you for more info then pass on your thanks to David.

Veritas Numquam Perit

MI5 · ‎01-02-2021

Well done David

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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TheresaV · ‎02-02-2021

Good morning @shazz57

So glad that David was able to sort this for you so quickly. Thank you so much for taking the time to give us your feedback, we will make sure to pass it on internally. I will just send you a private message to get some more details to make sure it reaches David and the rest of the team

Thanks for the tag @Cleoriff

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