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Anonymous
Posts: 0

disappointed

seriously fed up with O2. I changed my address on the account last year, so this weekend order a new handset and they send it to my previous address even after I highlighted the new address Smiley Sad So after contacting support who basically called me a liar I had to track the handset down.

First off, rather than simply assuming you are always in the right, LISTEN to the customer!

Secondly, you don't always get things right, accept that.

After 12 years with you, today, I ordered a new handset from another provider and will be cancelling your services Smiley Sad Shame on you.

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Posts: 86,780
Topics: 729
Registered: ‎14-01-2013

Re: disappointed

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Anonymous
Posts: 0

Re: disappointed

thanks for that Smiley Happy I need a PAC code for sure. had this number since 2003. I actually realise now I have been with o2 for 14 years! They used to be by far the best Smiley Sad Even BT cellnet before that was good as well.

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Posts: 86,780
Topics: 729
Registered: ‎14-01-2013

Re: disappointed

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Posts: 100,623
Topics: 547
Registered: ‎04-04-2012

Re: disappointed

Don't forget to unlock your phone whilst it's still free too
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)