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data security breach

Bob1
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hi as any one had a letter or phone call from o2 regards your data security .
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pgn
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I did get something many years ago - there was advice given somewhere to report it to some Legal part of O2 at the time, and also change my O2 password, just in case. 

 

Can't recall if anything came of it... 

 

If you are concerned, I would change both your MyO2 and Community Forum passwords, ensuring they are different from each other, just to be sure, @Bob1

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Bob1
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thanks PGN done all that .
had a email and letter sent out from o2 saying been a breach of my details at IBM who hold customers details just wanted to know if any one else had contact as well from o2 regards this .
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pgn
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Here's the link to O2's advice Phishing, if that helps, @Bob1 :

 

 

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

 

I think that is where I was referred to when I got a suspicious-looking message way back when. 

 

I have read about an IBM data breach elsewhere, as well as a couple of hotel award scheme sites...  I generally watch 2 or three places for such reports, just for my own awareness, eg:

 

https://www.independent.co.uk/topic/data-breach

 

https://www.trendmicro.com/vinfo/us/security/special-report/data-breach/latest-incidents

 

 

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jonsie
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TallTrees
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Hi @Bob1 

Hello ~ Good you are cautious and asked about this on the Community Forum.

I have not had anything like that.

If I had I would also ask the Community too ~ well done

stay safe.Wave



HAPPINESS IS BEE SHAPED

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MI5
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No, not had anything.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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No nor me...

Veritas Numquam Perit

Girl in a jacket
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Bob1
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hi all it turns out is was from o2
ibm who manage some o2 customers data have had a data storage device go walk about containing customers details .
o2 are a waist of space no help apart from paying a 12 month protect my I'd membership from experian.
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BinaryLife
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Within the last 2 weeks somebody has altered my billing address. I only found out as I failed the security check when calling customer support recently because I gave them the "wrong" billing address. It's really worrying, as it sounds like an attempted account takeover, whereby they change the address, then order a handset, which then gets delivered to the new address.

 

What's worse, O2 tell me there is NO LOGGING AT ALL of when things get changed via the website, which is pretty appalling if true.

 

They also told me there had been no recent data breaches. I am a pretty security conscious person, and never click email links, and use extremely long randomly generated passwords everywhere. So how this happened it pretty alarming.

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