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Level 1: Joiner
Posts: 3
Registered: ‎26-05-2019

data security breach

hi as any one had a letter or phone call from o2 regards your data security .
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Posts: 12,842
Topics: 120
Registered: ‎11-04-2012

Re: data security breach

[ Edited ]

I did get something many years ago - there was advice given somewhere to report it to some Legal part of O2 at the time, and also change my O2 password, just in case. 

 

Can't recall if anything came of it... 

 

If you are concerned, I would change both your MyO2 and Community Forum passwords, ensuring they are different from each other, just to be sure, @Bob1

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Level 1: Joiner
Posts: 3
Registered: ‎26-05-2019

Re: data security breach

thanks PGN done all that .
had a email and letter sent out from o2 saying been a breach of my details at IBM who hold customers details just wanted to know if any one else had contact as well from o2 regards this .
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Posts: 12,842
Topics: 120
Registered: ‎11-04-2012

Re: data security breach

Here's the link to O2's advice Phishing, if that helps, @Bob1 :

 

 

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

 

I think that is where I was referred to when I got a suspicious-looking message way back when. 

 

I have read about an IBM data breach elsewhere, as well as a couple of hotel award scheme sites...  I generally watch 2 or three places for such reports, just for my own awareness, eg:

 

https://www.independent.co.uk/topic/data-breach

 

https://www.trendmicro.com/vinfo/us/security/special-report/data-breach/latest-incidents

 

 

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Posts: 80,249
Topics: 572
Registered: ‎04-01-2009

Re: data security breach

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Level 29: Intuitive
Posts: 4,714
Registered: ‎03-08-2018

Re: data security breach

Hi @Bob1 

Hello ~ Good you are cautious and asked about this on the Community Forum.

I have not had anything like that.

If I had I would also ask the Community too ~ well done

stay safe.Wave



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Posts: 101,817
Topics: 549
Registered: ‎04-04-2012

Re: data security breach

No, not had anything.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 87,900
Topics: 738
Registered: ‎14-01-2013

Re: data security breach

No nor me...

*The Game Is On*

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Level 1: Joiner
Posts: 3
Registered: ‎26-05-2019

Re: data security breach

hi all it turns out is was from o2
ibm who manage some o2 customers data have had a data storage device go walk about containing customers details .
o2 are a waist of space no help apart from paying a 12 month protect my I'd membership from experian.
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Level 1: Joiner
Posts: 1
Registered: ‎28-06-2019

Re: data security breach

Within the last 2 weeks somebody has altered my billing address. I only found out as I failed the security check when calling customer support recently because I gave them the "wrong" billing address. It's really worrying, as it sounds like an attempted account takeover, whereby they change the address, then order a handset, which then gets delivered to the new address.

 

What's worse, O2 tell me there is NO LOGGING AT ALL of when things get changed via the website, which is pretty appalling if true.

 

They also told me there had been no recent data breaches. I am a pretty security conscious person, and never click email links, and use extremely long randomly generated passwords everywhere. So how this happened it pretty alarming.