on 18-11-2017 14:14
I would like to complain about the treatment I have received while trying to upgrade or cancel my contract.
I have been speaking to one of your representatives who has refused to give me a puc code gone through all your palava and when I have said 'thank you for calculating that but i'm very sorry i have still seen better deals, so please could you give me the puc code' she has hung up on me.
This is massively frustrating after spending half an hour to get through to you not to have a very simple request completed.
My phone and contract are not fit for purpose and I would therefore like you to take this as notice of my request to cancel the contract, 30 days notice and please provide me with a puc code.
I would also like you to investigate the agent that hung up on my at phonecall started at 1:32pm today 18/11/2017 because i frankly find it a disgusting way to treat people.
18-11-2017 14:38 - edited 18-11-2017 14:49
Hi @Anonymous This isn't customer services. It's a community forum made up of members like yourself
Getting your PAC code here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278
And if you wish to make a complaint then do it via this route https://www.o2.co.uk/how-to-complain
on 18-11-2017 15:38
@Cleoriff has linked to my guide above.
If you have not completed your minimum term, be warned, you will be charged for the full amount of your contract too.
If on refresh just pay your device and give notice on airtime and walk away completely free.
About refresh https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093
and if you do this, unlock your phone so you can use it on another network
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 18-11-2017 16:04
That just about covers everything.... 😂
on 21-11-2017 12:03
Hi @Anonymous, how are you getting on with this? Sorry to hear that you've had a poor experience with customer service earlier. Please do take a look at the info above from our helpful members and let us know if you have any further questions we could help with.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?