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Level 1: Joiner
Posts: 1
Registered: ‎07-12-2018

compensation

are we getting any compensation for yesterday loss
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Level 18: Posting pro
Posts: 1,024
Registered: ‎22-04-2017

Re: compensation

Your have to call and ask
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Posts: 10,294
Topics: 83
Kudos: 1,116
Blog Posts: 2
Registered: ‎22-08-2016

Re: compensation

Hi @taffyman

 

This is not O2 but a customer forum and we are all customers like you, though I think it's highly unlikely.

 

As stated in the terms and conditions, O2 do not guarantee 100% network availability. 

 

Problems do arise that are, as in this instance, out of O2's control. Like many other O2 customers, I was without the use of my phone for the majority of yesterday but I am not expecting O2 to compensate me.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Moderator
Posts: 52
Registered: ‎28-09-2018

Re: compensation

Thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

The community team.