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Level 1: Joiner
Posts: 2
Registered: ‎20-01-2017

communications

so O2 your are in the communications industry and supposed to be one of the leaders - lol.

try getting your customer support options sorted - no email - no chat lines - no telephone answer.

I transferred from pay monthly to pay as you go in November after being told no extra costs.

they now keep chasing me for a payment - on line access dis-continued due to what !!

I owe nothing and when current top up used I am another "lost customer".

you do not deserve any loyalty. 

Posts: 85,749
Topics: 522
Registered: ‎04-04-2012

Re: communications

@steve641 the best time to call is between 8 - 8.30am 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 8,299
Topics: 108
Kudos: 1,695
Registered: ‎17-03-2015

Re: communications

Try using internet explorer to contact chat 

iPhone XR 64GB
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Level 63: Greatness Assured
Posts: 11,994
Registered: ‎31-03-2010

Re: communications

@steve641 This is a customer community, not O2. If you are receiving notifications about money that is outstanding you need to speak to customer service. If you leave it unresolved it could have a negative impact on your credit rating. Call. Don't use Live Chat for account related issues.

I DO NOT WORK FOR O2

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