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bill disney+

Poppysmum
Level 19: Quirky
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Will i have to ring 02 in the morning at 8am ?

 

I have received my bill and its more than double rage

 

I have been charged twice for Disney + i havent got this rage

 

Advice please 

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jonsie
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You need to call O2.

All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

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Poppysmum
Level 19: Quirky
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@jonsie wrote:

 

You need to call O2.

All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call


Thank you will try remember ring at 8am lol. 

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jonsie
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Poppysmum
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@jonsie wrote:

Good luck fingers_crossedsmiling


Once again my name is Sagar, have a beautiful day ahead.

 

Been speaking on live chat to Sagar and got all £9.09 credited back to my account slight_smile

 

Got a text confirming this smiley

 

 

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jonsie
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Poppysmum
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@jonsie wrote:

Brilliant, well done @Poppysmum yahoo


Thank you @jonsie 

 

I am always very polite on live chat was told first nothing could be done.

 

So i said thanks no worries i will ring 02 at 8am tomorrow wink

 

Sagar then said wait blah blah blah and soon got my money reimbursed it pays to be polite lol

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jonsie
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Poppysmum
Level 19: Quirky
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@jonsie wrote:

@Poppysmum 

Just check in My O2 to make sure Disney+ is cancelled

Help here to remove it

Guide: Adding and removing O2 Extras  


Checked thank you and its asking me to subscribe so its cancelled yah 

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