Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
Any reason the O2 release date for the Flip 5 is the 11 Aug when everyone else is from 4 Aug? Only asking as I've pre-ordered.
Moved from virgin to o2 and keep asking myself why. We travel regular so added the international travel bolt ons always we are getting additional charges. I had someone phone me in Turkey for 5mins and it cost £83 when you try to talk to someone the ...
So I woke up this morning with no money this morning thanks to O2 deciding to raid my bank account. I spoke to 2 managers at O2 after spending over 2 weeks on a wild goose chase with no resolve to a lot of issues with my service. After speaking to th...
I recently got new contract for google pixel pro 7, issue has been there since day 1, my 4g/5g internet on phone shows 02 no connection, the only way i can get it to show is reset network settings,but it only stays on for a short while, then it goes ...
I ported my number over from Vodafone when I joined O2 three months ago, and since then haven't been able to receive any texts. I've spoken to customer services who say it's a network issue, but I can never get the same person twice and they all say ...
So we are on pay as you go and travelled from France to Belgium (which is down as included in EU roaming) and got this message: Welcome to BELGIUM. Calls from your Pay & Go mobile back to the UK cost £2.00 a minute to UK mobiles and to UK landlines. ...
Can someone please advise why when making a payment with o2 they take it directly from our accounts but when you are entitled to a refund you have to wait 5 working days I think it is disgusting and unacceptable that we have to wait for what is ours....
Hi, I upgraded on 27/7/2023, after this i received my dispatch email from o2shop@o2mail. The CC was "Betty Crocker" (name change for privacy) when i click on the email to find out why satan had been CC'd in it was MY email with her name on it? In MY ...
on **Personal info**23 13:07Hi, I have a couple of O2 Pay monthly 5G Sims, in a couple of phones At home I only get 4G signal, which is fine however the upload speeds are very poor Typically I can get downloads of upto 80/90Mbs but uploads are typic...
Hi. We have just taken out 3 new contracts, all seemed OK at home but just tried downloading using mobile data. We have 4/5 bars so good signal but download speed only 3 to 4 mgps which is very slow. Are speeds capped or is this normal.
