General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

What's up with the payment system If I was a share holder I would be worried

Has anyone tried to pay for purchased items only for the system to be out of commission

Scam

Be aware of a call claiming to be from 02 offering a discount for your loyalty.They will send you two official texts from 02, the second message contains a security code. They ask you to confirm the code. DO NOT tell them this code, this enables them...

Customer Service

I have been looking at changing my contract to another supplier as when I look at price comparison sites I am paying way over the top for the amount of data that I am receiving. I rang up this afternoon and was told a computer voice what I wanted, I ...

Fraud

A couple of days ago I was scammed and a new £2,000 iPhone has been ordered via my account. Contacted O2 who say their fraud investigation team will be in touch re where to send the phone which has now been delivered, then they can set my account bac...

Number porting

I have brought three numbers from three to O2, only one has been dealt with, the sheer incompetence is shoking, its one of the worst télécommunications companies that I had displaisir of doing business with, tried many times to call the CS team with ...

Resolved! Declined O2 contract on business policy

Hi all, I am looking for other people's opinion on this. I have recently recommended O2 to my sister as she no longer has a work mobile and I have been with O2 for over 10 years with no major issue's. However, she has been declined due to 'business p...

Blocking my son's mobile

I know this is an old issue. Sure I must be able to block my 16 year old son's mobile. His Virgin internet connection has been blocked (individual device). Now he's using his mobile's data (hotspot) to access the internet. Any advice. Thanks. Martin.

Huge fee increases and terrible coverage in country

So we got the RPI + 3 or 4% increase of some 14-15% a few months ago. Could O2 explain what they had spent on infrastructure in Montgomeryshire and Shropshire over the past few years, to help offset my view they were nothing but profiteering from the...

WiFi calling

I have a HUAWEI pro 20 and the WiFi calling has disappeared.

Significantly more expensive than elsewhere

Been rolling my contract on for 4 years because I had no need to change my phone, I look at the upgrade options and it's way more expensive that other sites selling the same thingI want a Pixel 7 with 100GB data through O2. Your website has that at £...