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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 28887 Views
  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29245 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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which Oppo has best camera?

i had an oppo7 but left it on plane innTurkey and unfortunately it was never handed in have been using my iphone11 since but miss Oppo so going to change back so just want advice on which has best camera?

Loyal customer rewards

Had a phone call from O2 telling me that as a loyal customer they are giving me 30% off my monthly tariff for the duration of my contract. Anyone else had this offer?

Echochick by Level 1: Joiner
  • 640 Views
  • 3 replies
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Connectivity issues

About 6 months ago, after having poor connection issues locally with EE, I moved all four of my families sims over to O2 as we have an O2 mast 100 yards away. Everything was great initially, but soon, despite having a full bar of 4g coverage, the mob...

jonstone by Level 1: Joiner
  • 263 Views
  • 1 replies
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From vrigin to o2 technical problems still not sorted !!

Been changed over from virgin to o2 and since all incoming calls show as unknown number . I have spent numerous phone calls with o2 and finding so annoying as I have contacts with names and show when calling out just no incoming calls . I have a Moto...

Dbf by Level 1: Joiner
  • 534 Views
  • 3 replies
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Cancelling my contract

Hi, I have recently moved abroad and need to cancel my monthly bill, I have tried to ring 202 to cancel my bill but the call will not go through. Is there anyway I am able to do this online / email or can I get a friend / family member to do it from ...

RT5 by Level 1: Joiner
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  • 3 replies
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customer service

Why is no one from customer service answering the phone i have been on hold for 20 mins!! unacceptable!!!

ba2 by Level 1: Joiner
  • 386 Views
  • 2 replies
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Free Samsung Galaxy Earbuds

I upgraded in April and part of the new contract was to claim the ear buds as a gift, its now the 12th July and I keep getting fobbed off saying there is still an issue and there is a delay as a large number of customers codes are pending in their ac...

Help things going from bad to worse

Hi Maybe someone can think of something I'm not. After the Virgin to o2 switchover I noticed my mobile internet wasn't working. I contacted support a couple of times, to be honest I could barely understand them and they couldn't understand me. They g...