General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Google PSE

Quick one for the Standing On Giants team. Do you guys manage the search engine responses / PSE for the forums or is that all in house with O2?Thanks

I want to know where webchat has disappeared to.

Stop ***** customers off O2!You aren't answering your phone on 202 and you have no webchat that is functioning. What kind of ****** show have you become? Get a grip. Contact us has no meaning on this website.Sort your act out. No wonder you are losin...

Virtual assistant

On o2 you are supposed to have an option to chat about an issue. But when you click virtual assistant you are put through to the community Can this fault be reported as its impossible to get through on the phone

No data poor call connection

This is week 9 now of no internect connection no one has helped up to now.!

Virgin Media to O2 - NIGHTMARE MOVE

For almost three weeks my wife's mobile number from Virgin Mobile has not been working, it will be exactly 3 weeks on Tuesday 8th August. We migrated to O2 on 26th of May no issues at that point. On 21st of July we put in new SIM that we received and...

Update

Update on my last problem regarding incoming calls going straight to voicemail and messaging not working.I visited my local O2 store, they couldn't help, I finally got through to customer services, they tried several things but the problems remain .T...

HOW DO I GET RID OF 02

IT APPEARS I HAVE BEEN SWITCHED AGAINST MY KNOWLEDGE AND WILL. I DO NOT TRUST 02 IN ANY SHAPE OR FORM AND I WANT NOTHING FURTHER TO DO WITH 02.

I got scammed!

Hi FolksI'm new to O2 having just been switched over from Virgin Mobile.I was contacted whilst at work by somone claiming to be from O2 saying they could offer me a discount on my bill and a new handset and airtime deal...40% discount on my bill and ...

In Case this Pops Up here

Signal Woes After O2 UK Shuts Norfolk Mobile Mast Due to MoD Radarhttps://www.ispreview.co.uk/index.php/2023/08/signal-woes-after-o2-uk-shuts-norfolk-mobile-mast-due-to-mod-radar.html

Can I use my phone in India?

I am travelling to India tomorrow. I believe this country is not covered under the 02 inclusive countries abroad. Is there a bolt on I can use to cover data use whilst there? thanksSandra