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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 28507 Views
  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29073 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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O2 complaint procedure appears to be non existent. Furthermore, no contact email address , like cust

Something seriously wrong at O2: no customer support email address! Apparently no customer complaints procedure! No way to contact , especially when travelling! One (1) hour in queue trying to speak to a human being. O2 continue to debit my account w...

AngieB by Level 1: Joiner
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  • 1 replies
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Contract phone change to PAYG

I have a new, refurbished phone, and have moved my o2 contract SIM to it, all works great. As this phone is Android Go, it has a restriction stopping a work time app from working. Therefore I have obtained an o2 PAYG SIM to put in the old phone for w...

Price rises

am I allowed to leave 02 because my contract has been changed because of price rises

Rhabhaw by Level 1: Joiner
  • 164 Views
  • 3 replies
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Sending threatening letters to my deceased partner

I have just had a poor experience with O2. Myself and my partner have had O2 contracts constantly since 2004.Unfortunately she passed away a little over 2 weeks ago. One of the first things I did was to contact O2 bereavement services who sent a nice...

markg216 by Level 1: Joiner
  • 185 Views
  • 3 replies
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Travelling to USA & carribean

Hi I am spending 2 nights in New York then Cruising around carribean The Cruise ship is so expensive for Internet Never used a bolt on before but I see there is one for travel Is it worth me buying this so I can intermittently use phone Internet, che...

Nita66 by Level 1: Joiner
  • 535 Views
  • 3 replies
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Forum development & bugs updates

Hi everyone, In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is cur...

EmilieT by Former Staff
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  • 1107 replies
  • 1 kudos

UK Customer Services Uncontactable

I am an o2 business customer.I have three numbers for o2 customer services and have never had a problem contacting them in 30 years as a customer of 02, previously BT Cellnet, but now, all calls to 02 are diverted to a call centre in the Phillipenes....

eweford by Level 1: Joiner
  • 162 Views
  • 1 replies
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O2 Customer Service appears to have disappeared

Does anyone know if it is still possible to call customer service or speak to a human being at O2?I've been on hold for 8 hours this week and still haven't got to speak to anyone; it just rings seemingly forever and then cuts off.The chat function se...

Sausage22 by Level 1: Joiner
  • 396 Views
  • 5 replies
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Happy with my Buds2pro

I finally received my Galaxy Buds2 Pro, a fantastic product. I've been waiting for it for a long time, and this is a wonderful offer from O2 for purchasing the S23 Ultra. Many thanks to @Dave-O2. For your prompt answer. Thank you. Thank you!

Shijo by Level 1: Joiner
  • 273 Views
  • 1 replies
  • 2 kudos