General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Is Direct Debit necessary in order to upgrade pay monthly on o2?

Hiya, I am about to upgrade in 6 weeks time and was wondering if as with some other companies, you are required to be paying by DD to be considered for an upgrade?I am currently paying by card each month, would it be possible to upgrade? Cheers guys

Painful transition from Virgin Mobile to O2

My Virgin (Android) phone missed the automatic upgrade to O2, and a week later, a SIM card turned up, which I couldn't use, as my Virgin service hadn't ceased.As I was going abroad briefly, I asked for the transfer to be delayed - "No problem, sir" a...

iPhone 13 pro..... iCloud, find my iphone and family sharing greyed out

Hi, I hope someone can help. After returning from a trip to Rome back in June I realised that my iCloud had stopped syncing after day 2 there. iCloud, find my iPhone and family sharing are all greyed out in settings, I can't access or connect to any ...

E-mails from O2 fail DMARC.

O2's messages sent via e-mail are failing DMARC validation.https://github.com/anonaddy/anonaddy/discussions/507#discussioncomment-6813832The DMARC check has failed dmarc=fail because the SPF and DKIM domains are not aligned. o2.com is not the same as...

RETURN

I preorder a Galaxy Z fold 5 the day it was it was announced. Few days for the device to be delivered I called 02 telling them I'm no longer interested but I was told I need to wait for it to be delivered, as it has already been shipped .I got the de...

Victim of identity theft, left in the dark.

Hi all,I was the victim of identity theft back in March 2023. The thiefs took out three credit agreements with O2, Tesco and Very.Mistaking the default notice letters for a phishing scam, I ignored. When they kept coming I made contact with all three...

Bad!!!

Zero signal at all, says o2 turned my 4g off all bills paid… full day and night with nothing! Then I try to ask via customer chat and they delete all messages after waiting days for them to reply!!! They offer to take £10 off bill but that’s not happ...

Switched from Virgin mobile

Had a free sim unlimited data on my virgin TV package, added another sim for £12, O2 are now charging me £25 a month for my sim & £10 a month for the other sim, so I feel I'm being short changed of £23 a month, anyone else in the same boat? I am abou...

Device plan

My tariff finished in October 21 so I just have a 30 day rolling one but my device plan doesn't finish till next year. Would I be able to take a new tariff with a different network provider and still continue to pay my device plan monthly to 02 till ...

USA travel

Can I use my phone to pay for goods via my wallet in USA if I haven’t got roaming travel ? Will I get charged