General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Insurance

I lost my iPhone 14 Pro max yesterday. I called O2 to report the loss, and also made an insurance claim with O2 insure. They took some details and sent me a form to sign. Then told me it would be at least two working days before they make a decision....

contract ending

how do i find out when my virgin contract ends?

mobile phone

I HAVE RECIVED A TEXT SAYING THAT MY MOBILE PHONE WILL BE AFFECTED ON 26th TO 29 SEPTEMBER THIS MONTH DUE TO NETWORK UPGRADES WILL I BE COMPERSATED FOR LOSS OF NETWORK FOR THIS TIME KIND REGARDS

NOT A UK CALL CENTRE ANYMORE!

I joined O2 for the specific reason that you are a UK based call centre which you splashed all over your adverts and IVR's. Now that has disappeared and South African advisors are answering calls. They cant understand me and I can barely understand t...

Resolved! Unable to purchase more than two SIM cards

Hi,I'm trying to migrate my family pay monthly SIM cards from Virgin to O2 (new customer), however I cannot make a purchase for more than a 1x Pay Monthly SIM at a time online. I've managed to purchase two online but now am unable to order more as I ...

Have been migrated from Virgin to 02

I can't hear anyone when I made a call. They can't hear me. The only calls that ring on my phone are from other 02 users. Anyone who phones me from another provider just gets cut off. I did speak with a very nice man who explained they had registered...

[Guide] eSim from iPhone-to-iPhone: Sep 2023 method

I know this has been asked before a lot, but I want to check the current Sep 2023 options available for O2 customers. This is important this year for the 15-series iPhones as they might be eSim-only models, as the 14-series iPhones sold in the US wer...

Annoyed!!

Ive been raising a fault since the end of July. On the 28th August, my complaint was escalated to CRT. I was told I’d hear within 5 days, I didn’t. I contacted again, was told to wait a couple of extra days as they were busy. I did. I also sent an em...

Switch Up Clarifications (to community team)

To the O2 staff running this community: there have been a load of posts relating to switch up and the changes coming, with little clarification from O2. Can we please, for the sake of clarity of the product being offered, get some answers on the foll...

PAckage

HiI really do not understand my package and want to tranfer my account to my daughter as I have been paying for the phone and contract.Please can I speak to someone to help me