Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
I was an O2 customer for 10+ years and last year I finally made a switch to another network due to having persisting issues with O2's signal even though I was paying for a 5G most times I hardly has 3G (even when I am outside). Before I left I called...
Anyone else getting this error on the Community, when they try and reply to a thread... Or is it a hint
I had a delivery go to the wrong address. My fault, I've moved and it went to my old address. Maybe a simple 'confirm current address' at point of order would be sensible. I've spoken to three people at O2 who really couldn't have been more helpful. ...
Got a letter saying that I owed £6 for outstanding bill, my phone has been cut off and that if wasn't paid in 5 days then they get debt collectors It looks like an port over from Virgin Media for a sim that I've never used. My existing 02 payments ar...
This month and last month the bill for calls went up by about £3.00 . O2 tell me its Prime numbers. Im not aware of prime numbers used. I hoped to save the list of numbers 02 provided online but it disappeared b4 i could save them.Bluetooth is used o...
Thinking of leaving as there doesn’t seem to be any good deals anymore.wondering what is the best you can do for iPhone 14pro
I've had my number and been with O2 for a long time, in 2020 I moved to China for work. I took my mobile because there are uses, such as UK mobile banking apps or receiving OTP codes for payment, and also 'blocked' apps such as Whatsapp and certain s...
Hi all, I am new to o2 and was looking at my account, I am paying the same as I was on Virgin but am I correct in thinking unless I have my card details or direct debit set up my bill wont be automatically paid, Also I have noticed its offering me a ...
I have not been able to upgrade online today as when I get to the checkout the app fails, I have now had a message saying sorry to see your going as you've cancelled your account, which I have not. If I keep trying to checkout this will affect my cre...
Good day, all. With the upcoming launch of the 15/15 Pro range, the list of rumoured upgrades and such. Will anyone be upgrading? If so what phone would you be moving from? I currently have a 13 Pro Max 256GB. I got it via O2 with a massive discount ...
