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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 28509 Views
  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29074 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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balance top-up

Hello, I live in Sedat Turkey. I have a company in England. for this reason, I use your line, but I have a problem. I can not load pounds on my line, so I found an intermediary company, if I load the balance from www.ding.com, will I have a problem?

Sedat by Level 1: Joiner
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  • 1 replies
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o2 to o2 number migration

They are still having them now by all accounts, otherwise my 24 hour transfer (O2 PAYG to O2 PM) would not be taking over a week with no resolution in sight. Oh, they promised me twice the data with the 'deal', that isn't happening but what IS happen...

Sim77 by Level 1: Joiner
  • 275 Views
  • 1 replies
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02 switch up oversight

Hi, i need help or advice on what i can do. Im on 02 switch up but there is a HUGE over sight stopping me getting the phone i need. The phone is not available in the highest spec i need in any store across the uk. Only online and 02 switch has to be ...

billing problems

Dear sirs, following my contact with you yesterday I have followed the path you proposed.I had been charged for premium messaging services for messages I neither requested or received. You supplied details for Dynamic Mobile Billing who had made char...

Dan36 by Level 1: Joiner
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Coverage problem since moving to 02

When I visit my mother in TS25 2AF it is a dead zone then it takes about 10 mins to get the service resumed. I have recently changed from Plusnet to 02. I never had a service issue with Plusnet but 02 signalIs terrible. Not only in TS25 2AF but other...

Fraud Team, I am a victim of Identity Theft

I have had letters from O2 on 6th and 8th July 2023 arriving in the post addressed to me demanding payments of £1302, £1050, £1269 and £1112. I am a victim of identity theft and never opened the account, a scammer did. The debts show up on my TransUn...

Ahmed3 by Level 1: Joiner
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  • 4 replies
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Phone calls when contract due renewal

Why is it I get loads of phone calls from companies trying to sell me a new plan around the time my old plan is due for renewal. How do companies outside of O2 know about my business with O2?I have already renewed my contract, but am getting sometime...

Jimti by Level 1: Joiner
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  • 3 replies
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Digital Criminals

I am with virgin and they decided to partner with O2 my virgin bill is paid in full just like before no discount or split bill and now O2 cut my service saying I owe them money... Last year I went to the O2 shop and I wanted a unlimited chip for a mo...

Patmac by Level 1: Joiner
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  • 7 replies
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VAS change

I had a spam call recenlty, which I terminated, then I had a text message from O2 confirming my order had gone through. Then another confirming you'd added my out-of-bundle charges reduction. Tried three times to get through on 202, but got cut off e...

Julie-54 by Level 1: Joiner
  • 1058 Views
  • 1 replies
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Diabolical Service

I joined O2 in July and have spent many hours trying to get a problem fixed without success. Every customer service agent I’ve spoken to (at least 6) has promised to text or call me back or get their manager to call. In two months not one person or m...

Nickenn by Level 1: Joiner
  • 383 Views
  • 1 replies
  • 0 kudos