Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Having worked as a software engineer for over 20 years, I am embarrassed to be an O2 customer by the shoddy application of the new SSO, and the contact helpline. In the past, if I wanted any accessories or additional items, it was as simple as orderi...
Hi,Just wanted to share my experience.I’ve been with O2 for nearly 8 years now and joined the Switch Up program when it launched in August 2022. I’ve always loved getting the latest phones each year, and the program has been fantastic—until now.O2 ad...
So what did OFCOM expect would happen?Should have stopped mid term price rises.https://www.theguardian.com/business/2025/oct/30/ofcom-criticises-o2-for-going-against-the-spirit-of-new-pricing-rules The BBC Article https://www.bbc.co.uk/news/articles/...
Looks like o2 have signed up to Starlink Direct to Cell, to enhance coverage in the UK, finally some positive movement on coverage, and hopefully data speeds. I wonder if / how o2 will monetise this...You can sign up for more information here: https:...
Has anyone successfully got through to a human at o2?
Will it work or is it 'pie in the sky'. Pun intendedhttps://news.virginmediao2.co.uk/virgin-media-o2-signs-landmark-partnership-with-starlink-to-boost-rural-uk-mobile-coverage/
Hi everyone, I’m hoping someone here can help as I’ve been dealing with a very distressing case for nearly over a week now and getting nowhere with O2 support. On 12/09/2025 I lost service completely and discovered an unauthorised eSIM had been activ...
I've received a text from O2 at 22.17 this evening,Confirming my order has gone through but I have not made an order. When I checked om my O2 the order is for a sim card, my contract doesn't run out till June 2026 so I'm not sure what to do about thi...
It saddens me, I couldn't find where there is an official place to register my appreciation of excellence in customer service. O2 employees who engage face to face with customers every day regularly endure aggression, threats, and impoliteness. Despi...
I have 2 accounts. These are 1 for my daughters mobile and 1 for myself. I cannot access my mobile account at all? I've tried all the live chat routes but nothing at all lets me access my account. It's as though it doesn't exist! Please help.
