General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Refused a delivery

Hello about 3 weeks ago O have refused a delivery on .y samsung watch 6 classic due to the wrong size. I still haven't heard anything from 02 and they are ignoring my emails, I just wanted to get some info on how long this normally takes to get my de...

40% off scam got me or nearly did

I was called by someone claiming to be from O2 and offering 40% off. I was fooled for a while as I've had similar genuine calls from Virgin. I made the mistake of giving them a code and they changed my password. I realised my error and hung up and ch...

Agents that have strong non English accents

Really upsetting your agent speaks with a strong foreign accent and kept me talking two hours 53 minutes a sales voice call . I fear I may be charged by the minute as I think I made the call to get a puk code in and transfer from virgin to 02 migrati...

Saved by Yousef Ahmed after it all went wrong !

To cut a week and a half story short basically I was moving a telephone number from one 02 phone to another O2 phone and I have never experienced such dreadful customer service in my life. I was transferred on the phone more times than it takes for a...

Multiple numbers, one account - can the offers be shared?

I have 6 numbers under my account for myself, my wife and children. I make good use of the generous food and drink offers under my number, but is there a way that the offers under my children's accounts can be gifted to me? Currently they are just lo...

Scams and scammers

There have been a number of posts on here recently about scams, scammers and how folks have been caught out or have had a near miss. Tom Whipple has posted on Twitter about how he was nearly caught out. Others have then posted about their experiences...

Despite having filled out the form to keep my number, it has remained inactive for one week.

I just wanted to share my recent experience and vent a little about the frustrating situation I find myself in. It's been exactly one week since I submitted all the necessary forms and requests to keep my phone number, and yet, I'm still phone-less!I...

What a shambles.

What a shambles O2 are, as an ex Virgin Mobile client I am horrified at the way my switch has been handled. I received notification that our switch ( my wife and I both have a mobile on Virgin) take place on 6th October and that a new sim may be need...

Resolved! The WORST Customer Services I have dealt with over the last 30 years by far...

Please tell me why as Customers in the UK we stand for the appalling levels off atrocious service and deliberate lies from this company. I have never know O2 to deliver such dribble in the names of Customer Service. Strangely enough if you want to pu...

Fraudulent account setup

O2 have the worst customer service I’ve ever experienced. Someone recently used my name and address to setup a pay monthly contract with O2. I first contacted them Aug 14 2023 to report the issue. They told me their fraud team would investigate with ...