Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
The mast is B11 has now been down for 6 weeks..How can I be held to a contract that is not fit for purpose?
After a month long struggle with many customer service agents, I had the privilege of talking to Sindiswa, who was an amazing help, she actually listened to my inquiry and did an amazing job of fixing the issue. Just wanted to share my appreciation w...
I sent a samsung A54 phone for repair after a hardware corruption issue. The staff examined the phone and concluded with me that the phone was a perfect condition (only 6 months old). I was told that the repair would take no longer then 10 working da...
My wife has been a victim of fraud. In July she received a default letter from O2 through the post. She contacted customer services straight away and they said 2 contracts were set up in her name. They logged the case with the fraud team and they sai...
This article reveals details of a scam involving impersonators of O2 :- 'You've been rumbled. You've been caught': Moment BBC'S Scam Interceptors hack into system of phone 'fraud factory' in Pakistan and confront suspected criminal mastermind who has...
Woke up (or rather didn't) yesterday and found that on my Google P7 there is no sound on the alarm, ringtone or messenger notification but media (i.e Amazon Music & You Tube) works fine.The mute is off as is DND and call forwarding and all the permis...
Hi, can someone please tell me how to leave a positive customer service for store staff? Team in Kensington High Street store (Ridwan and his manager) were very patient and efficient setting up my Iphone 15 pro max brought from the US. They explained...
I see my Device Plan would be £408 to pay off, thats for my iPhone and Apple Watch combined but what I'm not sure about is if I'd need to pay off my contract? Would I need to pay for the remaing months? I'm on O2 Refresh if that makes any difference?...
I have been paying £12.39 per month since 7 December 2020 for a number I have never heard of. O2 keep fobbing me of. Who can I contact as this is a lot of money. Thanks
Well this is something the regulars on here will be able to recognise. https://amp.theguardian.com/money/2023/oct/23/my-o2-mobile-contract-was-cancelled-against-my-will
