Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
I purchased a google pixel 8 pro from O2 & at the point of purchasing they confirmed that I can claim the watch from their site & when I tried to claim it after 14 days, O2 chat department told me that I cant claim it from their site (link is also no...
So in May I was the victim of fraud with a scammer managing to take out a total of three contracts across two new numbers and one handset all in my name. The first I knew about this was receiving direct debit confirmations from O2; first of all I’m s...
For the past couple months when I click the CVV box to enter the code and complete my payment the whole browser directs to an error page. Must be a bug because it works just fine in Safari and can make my payment, but is mildly annoying and thought I...
Can anyone advise whether it's correct that if you add Disney+ as an Extra without the £2 airtime discount the 6 month minimum term doesn't apply? Background:I've had Disney+ for a while & get the £2 airtime discount too. From Nov I get a deal with m...
Not sure why data does not rollover for monthly contract O2 customers. I very rarely exceed my data allowance and during the one month in the last few years when I do I’m hit with excessive bolt-on costs. This seems unfair when other network operator...
The mast is B11 has now been down for 6 weeks..How can I be held to a contract that is not fit for purpose?
After a month long struggle with many customer service agents, I had the privilege of talking to Sindiswa, who was an amazing help, she actually listened to my inquiry and did an amazing job of fixing the issue. Just wanted to share my appreciation w...
I sent a samsung A54 phone for repair after a hardware corruption issue. The staff examined the phone and concluded with me that the phone was a perfect condition (only 6 months old). I was told that the repair would take no longer then 10 working da...
My wife has been a victim of fraud. In July she received a default letter from O2 through the post. She contacted customer services straight away and they said 2 contracts were set up in her name. They logged the case with the fraud team and they sai...
This article reveals details of a scam involving impersonators of O2 :- 'You've been rumbled. You've been caught': Moment BBC'S Scam Interceptors hack into system of phone 'fraud factory' in Pakistan and confront suspected criminal mastermind who has...
