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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 40215 Views
  • 45 replies
  • 6 kudos

Number Porting issue

Please Help with Unresolved Number Porting Issue I am writing to address an ongoing issue regarding the porting of my mobile number, which has remained unresolved for the past 20 days.The port-in process was initiated on October 30th and was confirme...

Cherie01 by Level 1: Joiner
  • 456 Views
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O2 Data Only PAYG to close down in January

Same as Virgin. Stop new sales then close down the service a few months later https://www.ispreview.co.uk/index.php/2024/11/o2-uk-confirm-end-date-for-payg-mobile-broadband-and-ipad-sims.html

Enlli by Level 70: Enigma
  • 3349 Views
  • 6 replies
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1OGB Extra Free!

I've just received a text from O2. It came today. I'm on £10 Data Big Bundle. It says if I renew my Data Big Bundle on the 16th (which I most certainly will) I will get an extra 10GB which will last for 30 days next month. That's brilliant! I normall...

koala321 by Level 5: Ponderer
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  • 14 replies
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Number Porting Issue

Hi all so I have tried to port my number over which was an o2 number a few weeks ago but I decided to move to IDmobile that didn’t last long. So I’m trying to move my number back! Here’s where the problem starts! Thurs 14th PAC code entered and confi...

Problems with getting SIM card to work

I have recently ordered a new SIM card from O2 for a Samsung GT-E1200T phone (i.e. dumb phone), which is a replacement phone for the same make and model that I had before, but was getting a bit old and tired, having been knocked about a bit. Anyway, ...

DJHB by Level 1: Joiner
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  • 8 replies
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Esim

I have installed my esim but keep getting esim2 not provisioned? And constantly have emergency calls only. Help please-yes I have installed my esim

Charged £6.64 extra for 2 years!

Hi folks - I’ve been charged £6.64 since my contract for my Apple Watch expired in June 2021. I have no idea why this has escaped me until now. I broke my Apple Watch and it was uneconomical to repair — over two years ago! I cancelled the contract wh...

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mcginnR9 by Level 1: Joiner
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  • 1 replies
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O2 priority issues

I am having issues with logging into the priority app. I click to log in and it takes me to enter my number and the code they send. Once I have done this it takes me straight back to the log in screen. I have tried deleting and redownloading the app....