General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

New phone- Trying to set up Esim

Hi O2,I am beyond frustrated with your company, service, website, chatbot and App. I have been trying to get an Esim set up on my new Iphone for nearly 2 months now. I have been pushed from pillar to post with different people telling me different th...

Quest 3

Bought my son a Quest 3 from O2 for Christmas. It’s only lasting about 45 minutes on a full charge. Is this normal?

Ongoing Migration 5 weeks and counting

Hi, I am hoping someone may be able to suggest some guidance or help on here as I am running out of options at the moment. I requested to migrate my number from o2 pay as you go to o2 pay monthly on the 22nd November 24. I was told this wouldn't happ...

Fed up of O2 false promises

I challenged O2 about a charge on my account which the customer service represenative who agreed with my issue and sent a request for refund. Several days later I check my account and the chrage was still there. I called again and was advised it was ...

Billed for extra even though disabled

Just received my bill and even though I clearly toggled the auto renew 'off' (and I've checked) for an extra when I changed my contact 3 months ago it's appeared on my latest bill after three months. Not impressed! I wonder how many other people have...

Fraud o2 customer service

Hi, I have a switch up option and upgraded from 15 pro max to 16 pro max as-usual they delayed delivery. I sent back the old device. But these people are trying to loot 895 pounds that were added to my account bill. And saying the recycling team shou...

Age Verification for multiple contracts

The Age Verification setting appears to apply to all the contracts / devices on the account at once. Is that correct? Seems a bit daft.

Scam Armenia Calls

Not sure if people are aware, but last month I received a call from Armenia and answered it to tell them ‘Go Away’ in not very polite terms. I was charged 3 Pounds for the 5 second privilege. O2 refunded me which is great, but thought I’d make people...

connectivity sporadic

4G has been unavailable here since August

Lost phone - impossible and frustrating to get any service

I've lost my phone (rather : it has fallen into a location that it is impossible to retrieve it from)- the chat - requires my phone to log in - the 24 hour hotline ... isn't open- the 202 is only open until 8pm and is now closed.... at 6pm (granted i...