Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
Impossible to get any thing useful either from your website or by phone. Ridiculously long waiting time and a website that seems designed to be circular and keep taking you back into the same pointless loop of noninformation. Totally useless. Highly ...
I’m in the Caribbean at the moment and wish to purchase the Bolt-on which covers phone, text and data non EU countries for the advertised price of £6 per day when being used. I added to my basket but it warns me I will lose the original Bolt-on if I ...
Hi. I’m wondering if anyone can help me. My phone started to say that I had no SIM card. So I ordered a replacement one as this one is damaged. I haven’t received my new SIM card yet. However 24 hours after ordering a replacement my phone has now bee...
Hello all, I have an O2 sim card. I can send and receive SMS, but am not receiving OTP codes. Tried resetting all settings and following the guides, but its not working. how do I escalate this to an O2 specialist please? Thanks
As Customer services were less than helpful I submitted a complaint on 9 November as I do not receive emails advising what my bill will be and when the direct debit will be taken. Also, I do not have the ability to view my account after switching fro...
I've been a loyal customer of O2 for a considerable time, but my recent experience has left me deeply disappointed and dissatisfied.I initiated a request to change my phone number, expecting a smooth transition. However, what followed was a series of...
Search - There's a good chance your answer is already out there! Have a look at our useful FAQ of the most asked questions and the existing guides. You can also search the Community for similar questions by using the search box.
Obviously Apple removed physical SIMs entirely on iPhone 14 onwards sold in the US and prompts others to adopt the optional eSIM during setup. This is likely to be become the norm in other regions and other phone manufacturers almost certainly likely...
Today I contacted with a complaint, I got Arrin after 5 agents in the retention unit blind transferred me to virgin, I was really annoyed but I got through to Arrin Flynn in customer services and to say I was blown away by his dedication to his role,...
Yes I got dual SIM phone. Yeah ASDA mobile piggy backs on Vodafone,slighly better signal do I get pac code from O2? probably not as I have what is classed as Premiere number. 07895 xxxyxxI may phone O2, dont want to put this number in arm with superm...
