Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
https://www.ispreview.co.uk/index.php/2023/11/ofcom-begins-review-of-uk-telecoms-complaints-handlers.html
As my fiancee was flying to Norway on the 24th of this month, abd need to pick up something for me before setting off for the airport in Moldova as Odessa airport in the Urkaine like every other Ukrainian ariport is closed becuase of the Kermlins gen...
i am really disappointed with the service so far from 02. being put on hold for almost an hour and be pass from one department to the next , that does not show the level of customer service i once knew . i am amazed by this and will not recommend any...
I've now been on hold for 1 hour and 55 minutes after being told that I was being transferred to someone that would be able to speak to me about the options available to me when changing my tariff.
Received this last Wednesday Just a quick note to let you know the good news that as of today we have successfully completed migrating all of our 2.6 million mobile customers over to O2. This is slightly ahead of schedule as we expected it to be comp...
My iPhone has suddenly stopped charging from my car adapter, i have tried a new cable and adapter with no luck, i can charge a Samsung phone with no problems,, any ideas on what it could be, it will charge indoors from the main adapterCheersKeith
What is the point of this new MyO2 "Notifications" section? It correctly shows that, as I cannot access my previous bills yet on the new platform, my request for a copy of a bill (twice!) shows in the new GUI, but nothing appears in my mail (no, not ...
Impossible to get any thing useful either from your website or by phone. Ridiculously long waiting time and a website that seems designed to be circular and keep taking you back into the same pointless loop of noninformation. Totally useless. Highly ...
I’m in the Caribbean at the moment and wish to purchase the Bolt-on which covers phone, text and data non EU countries for the advertised price of £6 per day when being used. I added to my basket but it warns me I will lose the original Bolt-on if I ...
Hi. I’m wondering if anyone can help me. My phone started to say that I had no SIM card. So I ordered a replacement one as this one is damaged. I haven’t received my new SIM card yet. However 24 hours after ordering a replacement my phone has now bee...
