General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

iPhone stops working when abroad.

I spend a lot of time in Hungary and frequently my mobile data stops working.As it was working I know that this is NOT a setting issue on my iPhone.The solution is to ring O2 support (+44 7860 980 202 but please check this yourself in case O2 change ...

Another 360 Question - 3rd Party Upgrade

I purchased an upgrade through Mobile Phone Direct earlier this week as going through O2 direct was hugely more expensive. However I've found out that I've been migrated to the new 360 system and MPD are saying that they are not able to process my up...

No WiFi calling on PAYG

Just joined O2 PAYG, transferred my number and paid a month up only to find they don't support WIFI calling. Can't use my phone in my office now 郎. Had this on other PAYG NETWORKS without problem. Poor show O2, my wife and I will need to change suppl...

Application for £8 sim rejected twice despite excellent credit

I ordered an £8/month sim and was rejected twice. I couldn’t understand and worried that something was wrong with credit files. I checked and found these scores: experian 999/999equifax 943/1000transunion 665/710 I have a long credit history and have...

Absolutely appalling customer service for a basic number transfer.

Been passed pillar to post for over 3 weeks now, trying to transfer a O2 number over to a new O2 sim-card, as a legacy customer with over 16 years loyalty this is unacceptable. 3 weeks and 8 phone calls all at between 45 – 90 mins long. The number we...

Unsolicited contract

I was contacted by an O2 call center, they said they wanted to lower my phone bill, but instead they sent a £1000 I phone and put me on an unsolicited contract. I sent the phone back and made it clear I had no way or means to afford the phone or the ...

Order still processing

I ordered a phone on December the 2nd, got sent the contracts, payment got taken, paid for next day delivery but the order is still processing, spoke on the bot chat and phoned up but no answers, does anyone know why this is please?

Complaints - STAND YOUR GROUND!

So, I have had issues with my network for the last 8/9 weeks constantly, where I have no service indoors, or outdoors. I raised this with O2, I was provided with a new sim card which done nothing. I've been with O2 for about 18 months at this point, ...

Do you back up your precious data in more than one place ?

Following the accidental deletion of some customer data by Google recently, the subject of backups has been in the news. This article is a typical example :- Can Big Tech destroy our digital memories? - New Statesmanhttps://www.newstatesman.com/scien...

Trying to use partners old phone

Hi, my partner recently upgraded his Samsung phone and kept his EE number. I am trying to use his old phone with my O2 pay as you go sim. Everything is fine apart from the fact I am not receiving texts from his new phone, have received texts from var...