General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Poor Service from 02

Here goes another week, that has been since the 16th October they have been working on the mast that serves my area. Spent days trying to get through, keep getting put round the call centre. Everytime I leave my house no signal, and when I do it drop...

Softer UK Broadband and Mobile Price Hikes Expected in 2024

Something around 7.9 per cent or thereabouts predicted for O2 :- Softer UK Broadband and Mobile Price Hikes Expected in 2024 - ISPreview UKhttps://www.ispreview.co.uk/index.php/2023/12/softer-uk-broadband-and-mobile-price-hikes-expected-in-2024.html

Mayor of London Ponders Single FREE Open Access WiFi Network

Achance to comment on a proposal by the Mayor of London :- Mayor of London Ponders Single FREE Open Access WiFi Network - ISPreview UKhttps://www.ispreview.co.uk/index.php/2023/12/mayor-of-london-ponders-single-free-open-access-wifi-network.html

I want to leave a positive feedback for a customer services agent

Hello All, Today I had to speak to an agent regarding my account details,(data information etc). Your agent spent quite some time searching through all my details before reaching a solution. Your agents name is Kim, and she was absolutely excellent!!...

Positive Feedback for Lavina

I was just on the phone with Lavina discussing an E-code issue. She was so helpful and lovely. I accidentally cut her off while she was wishing me a merry Christmas and I feel so bad. I unfortunately don’t have any information about her other than he...

text failed

hi with this new BT Kcom network being installed everywhere is this affecting my signal, they have put a new pole outside my house which originally was effecting my virgin internet and now its effecting my my mobile phone, i keep getting message send...

Scam

I was charged £5.54 for ‘receiving’ and then ‘making’ a 12 second call to an unknown number 09037240111. How can this be? Is it worth complaining to O2 and demanding a refund? Thanks.

Data not working on my contract

I have no data from April till December because of an issue from O2 side that was fixed only after a smart guy from tech team ask me for the four digits on the sim , after months of calling O2 and visiting the local O2 shop .I have asked this month f...

Most recent conversations

Even the bloody Community selection doesn’t work correctly, I have chosen most recent and THAT doesn’t work. This company are a bunch of cowboys!!

O2 UK Extend 4G Mobile Small Cells to Birmingham’s Busiest Sites

Good news for O2 customers who frequent the centre of Birmingham :- O2 UK Extend 4G Mobile Small Cells to Birmingham's Busiest Sites - ISPreview UKhttps://www.ispreview.co.uk/index.php/2023/12/o2-uk-extend-4g-mobile-small-cells-to-birminghams-busiest...