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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29072 Views
  • 45 replies
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O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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Free data from O2 !

VIRGIN MEDIA O2 OPENS 250 MORE NATIONAL DATABANKS AND BOOSTS FREE MOBILE DATA THIS CHRISTMAS - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-opens-250-more-national-databanks-and-boosts-free-mobile-data-this-christmas/ All UK Virgin...

Oxonian by Level 26: Upbeat
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Set up

Hi,I have an iphone SE2000 and would like some advice. It has a SIM installed for O2 pay monthly and also an Esim. I appear to have 2 lines with the same number (Business and Mobile Data). Can someone please explain how to set up correctly and what t...

Recent experience with O2 insure claims team

Just wanted to leave some feedback for my recent experience. Made a claim with O2 insure for my phone. O2 policy has changed and the process of obtaining a replacement took a week instead of 24-48 hours and involved paperwork due to my postcode being...

Repair quote dispute!

I am absolutely fuming!I took my Z Fold 4 to an 02 store as the screen protector had started lifting along the fold on the large screen, and there was white and black lines running from the top to the bottom of the screen making it unusable. The stor...

Rh19 coverage

It seems that masts in the area "are not operating as they should be" quote from O2 signal checker. Local word is that they are not being repaired at all. As I rely on my mobile signal both in my home and the local area, I am switching my MNO and goi...

Goose by Level 1: Joiner
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IMEI barred when phone lost. Now its been found O2 cannot reinstate my network on my phones handset

I hope someone can help. I called O2 on 08/01/22 as I had lost my phone and requested that the phone and IMEI be blocked to prevent fraudulent activity incase it was stolen. (I actually had to contact O2 3 times before the block was successfully plac...

FLW by Level 1: Joiner
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  • 128 replies
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Backup for your Broadband

With the Three UK network being out of action for many users for much of yesterday (Friday), TechRadar have written about the need for folks to have backup solutions on hand :- Three UK network going down highlights need for everyone - including me -...

Oxonian by Level 26: Upbeat
  • 330 Views
  • 0 replies
  • 1 kudos