General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Is that a 5G upgrade?

On my way to work I pass an O2 antenna installation on a roundabout and this morning there were a bunch of vehicles and a crane with a company name on. When at work on my lunchbreak I ran my postcode through the My Network app and sure enough there w...

E-sim cards for phones. When?

When is O2 going to FINALLY do E-sims? I'm getting tired of waiting

Farnborough, Hampshire no signal

Since I arrived in town for work today I have had litterally zero signal.My signal was fine before driving into FarnboroughI've reported it on the signal checker page but there nothing else I can do as I can't use live chat on my work machine and can...

O2 device plan is a SCAM!,

So guys if any of you ordered an iPhone XS Max brand new when they were released, make sure you weren't overcharged!! I was overcharged by £158 as the retail of my version was £1249 at the time on Apple themselves, however the device plan was £1407.9...

Out-of-date webpages on O2 - O2 Ts&Cs still contain references to "O2 Home"

Another section of the website that references a discontinued service, @Marjo, @Martin-O2 and @EmilieT:https://www.o2.co.uk/termsandconditions/privacy-policy..Your smartphone might also have a Global Positioning System (GPS) location, that's used by ...

What do you think of voice assistants' voices?

Hi everyone, I was reading some news this morning on Google Assistant's new more natural-sounding voice, and it made me think back on all the different voices I've heard from different voice assistants over the years. Accents, personality, tones, pit...

NON EXISTANT SIGNAL

Just checked the coverage site and it says, "Sorry, a phone mast close to you isn't working as well as we would expectOur engineers have found an issue. We’re waiting for replacement parts to arrive and making arrangements to be able to carry out our...

New o2 Policy

After having to log a complaint to the Exec CS team, following an awful couple of months with things going wrong not by Customer Services (PlatCS have been exemplary except for one person who is to blame for the whole mess), trust me we have the lot....

Credit File wrongly shows default leading to mortgage getting rejected

Hi, My wife had bought a phone on loan from O2 in Apr 2017 and within the cooling off period paid the balance owed to O2 and bought the phone outright. Later she observed the monthly fees being debited from her account. She contacted O2 service centr...

5g

Hi anyone know what date the 5g service will turned on in October in Edinburgh thanks