General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Proof of usage certificate

I have contacted 02 4 times by phone and called into the store today to try get a proof of usage certificate. I first contacted on Friday 29th of may gave all my details and was told 3 to 5 day I would receive it . Rang again the following Saturday a...

DHL are useless. I wish O2 would choose someone else.

I ordered a portable speaker from o2 and it didn’t come on the day scheduled and has now been delivered to an entirely different address in another town all together. Appalling from DHL and o2 need to seriously choose another company. Has anyone else...

Android update

Just got update for Google pixel android 16 don't no what is happening with it don't really see any changes does anyone else have a clue

Barred service

Hi All,My whole family phones are blocked for the past 36 hours and no repsonse form O2, really stressed out. My childrren phones too are blocked and cant commnuicate with them. went to o2 shop in the mornin, the fraud team says its blocked my number...

Voicemail

I am a O2 Pay Monthly customer. I am unable to turn voicemail off even after I have called 1760 several times. As I am going abroad , I need to turn it off. Has anybody had a similar experience and how to solve this.

Ordering a new phone package is a nightmare - O2 - sort yourselves out!

I have recently placed an order for a new phone package, upgrading from a pay monthly SIM. The process of validating is painful enough, and I have heard that people have been turned down through a credit check even though their credit score is excell...

Worst ever customer service

First, the promised code for verification took 2 hours to arrive, then it asked me to add a title to my details, then, having done that, it demanded a bloody passport photo, then it sent me back to get another verification. This is the absolute pits ...

Incorrect Default

I recently applied for a mortgage that was declined due to a default on my credit report from O2 dated October 2023 that lasted till I paid off the amount owed after receiving a letter from Lowell’s.I've now looked into this and am sure the default w...

Cancelling SIM only deal without the o2 number

Hello, I was given an o2 sim as an add-on to my broadband deal years ago to make it cheaper for the initial term. I never needed the sim, but accepted it because it made my virgin broadband deal cheaper. I have never used the sim, and did not set it ...

Why is my 5G so bad? Worse than 4G actually...

So I have just gotten back from holiday in Greece, and while I was out there I did a speedtest and my down/upload speeds were 219Mbps and 131Mbps respectively. It was amazing. I get home to the south east in the UK, and run a 5G speed test here. 9Mbp...