General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

O2 have charged me a month's bill, when I had to wait a month for my SIM to be activated

I am a new customer to O2, and my experience has been awful.O2 have charged me a month's bill, when I had to wait a month for my SIM to be activated. Why have I been charged when I could not use your service. Despite making numerous calls to customer...

Number Porting problem

i am having great trouble..i had ported my number from three to O2 on 22 January.. my number three is deactivate as soon i used the pac code.but in O2 i still not got my Old number.. its still on temporary number.i am using PaYG sim. i called custome...

New and existing customers can get their hands on a......reward when purchasing a mobile contract O2

This might be of use to someone :- New and existing customers can get their hands on a £150, £200 or £250 reward when purchasing a mobile contract from O2 - Virgin Media O2https://news.virginmediao2.co.uk/digital-prepaid-card-giveaway-new-o2-customer...

Why!!!

‌ Why is it so difficult to get one number from my Tesco sim to my O2 new payg sim! 1 week Ithey have been telling me 24 hours what the hell is wrong with them? I won't be recommending O2 to anyone I know.

s24 ultra upgrade ?

Hi I am on the s23 ultra its working great apart from a small crack in the screen annoyingly caused by myself last year. So for that reason alone I am thinking should I upgrade or not. s24 ultra has been pushed hard in the media - and some decent dea...

Fraud

Is there fraudulent workers working in o2 call centres?? Everytime i ring up they say i owe money which i have already paid, they refuse to take my bank reference transaction number for the payments made as evidence, and usher me to pay the bill agai...

02 sending Apple products not requested and issuing CCJs after admitting it was their mistake

In August 2023 my 72yo mother made the mistake of joining 02 for a monthly sim only plan for a mobile phone she already owned. A week later 02 sent her an Apple watch that she did not ask for. She returned it immediately. 02 then threatened her with ...

@dave-02

Hi there,Can anyone tell me how I PM @dave-02, the Community Manager please? I have spoken to customer services 3 times and emailed them about non receipt of a voucher with regard to the Galaxy earbuds promotion in connection with upgrade to Samsung ...

Contacting Customer Service

Why has it suddenly become impossible to get hold of customer services? When I dialled 202 they didn't even offer the option of talking to someone and you have to let it get frustrated and put you through to someone who can help. Which it did only fo...

Worst customer service and experience with O2

Is anyone facing customer service from O2 is now below 0. I am facing issue since last year and every time I got in call it taking me 30 mins to connect and again 30 mins to connect to other department. I am only hearing a lot of promises in the call...