General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Viewing Texts Online

Does anyone else feel that 02 should allows customers to view texts messages online in MY O2 ?

Samsung S20 Series Dispatch email?

Just been reading on the Samsung & EE forums and it seems some people have been receiving emails stating their devices are arriving today/tomorrow. Anyone had their email from O2 yet or are we all delayed?

Galaxy S20 Ultra pre-order Delivery

Has anyone had any update or notification of pre-order deliveries of the Ultra s20. I ordered weeks ago but no updates or notification of possible delivery dates provided.

Samsung galaxy s20 ultra

Who has had a email off O2 about dispatch what date did you order?,

Phone Mast project interface

Hello, I am currently working on a large infrastructure project which we believe we will have numerous interfaces with O2 assets, for example protection of masts or relocation may be required. As of date I have yet to find a contact detail to discuss...

Samsung s10 plus pre order

Hi all I pre ordered s20 plus on 16th February as was assured when ordered that I'd recieve 3 days earlier before release as yet I've recieved no correspondence from 02 about despatch...is the a problem with handset distribution?

Poor 4G? Same for others?

So basically I switched to o2 from Vodafone 2 weeks ago and having problems with 4g since. Very occasionally get ok speed 5mbps plus (still not great) but often its less than 1mbps. Switching to 2g/3g can increase is a bit. On Vodafone never had an i...

5g in Birmingham

When will o2 roll out 5g all over Birmingham?At the moment its only on a hand full of streets in the city centre around bullring and snowhill station.

Galaxy S20 Series Delay...

That's what O2 support said about the delay in Samsung Galaaxy S20 / S20 + / S20 Ultra phones..If you have not received an email or SMS that your order is being delayed, do not worry !! Only if you receive an additional message about the delay, your ...

S20

Tried to negotiate with O2 twice to beat my deal with Sky, an S20 for £39.50 as an existing customer with Sky but the best O2 can do for a customer of 20 years ...£44.50 with 5GB less of data a month both on 36m contract AND existing customers get it...