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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29251 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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Can’t get hold of customer services

I’ve been trying to contact 02 by phone but lines don’t seem to be open. Tried online chat instead hundreds of times but still not available. Any other ways I can get hold of customer services?

Complaint and Subject Access Request

Hi, I'm hoping someone can please provide me with the correct phone number and email addresses for the following departments;ComplaintsSubject Access Requests I have previously contacted the credit referrals team about an error showing on my account ...

jking838 by Level 1: Joiner
  • 602 Views
  • 3 replies
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Data usage error

Hi all,in these strange days and having been deprived of any data due to some kind of error by O2, I note that another provider has just given its customers unlimited data during this crisis - free! What about it O2?

foliot by Level 1: Joiner
  • 324 Views
  • 1 replies
  • 0 kudos

Scam

I have received a text from what appears to be a UK mobile number advising me that there is a payment account problem with my bank. The text contains a link to "update" details. Is this a scam?

Scam3 by Level 1: Joiner
  • 430 Views
  • 3 replies
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Media text message

I've had a couple of texts messages under the title 02 alert.. the message reads "you have been sent a media message from ............... (mobile number quoted - unknown to me) . View it at www.o2.co.uk/m/ by typing in your mobile number and pin .......

Janejones by Level 1: Joiner
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  • 4 replies
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pac code

HiIm leaving 02 and want to keep my number with the new supplier. I cant text for a pac code as i have more than one phone on my account. I have gone on to my 02 and theres nothing there regarding me requesting a pac code. I have called them and thet...

sam1170y by Level 1: Joiner
  • 395 Views
  • 2 replies
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Copy of texts

Hi can my mum get a copy of a text conversation from her phone from o2? I think the messages were exchanged in 2018, and she needs them for a court case.Thanks!

Save by Level 1: Joiner
  • 605 Views
  • 2 replies
  • 0 kudos